Frequently Asked Questions
Find answers to common questions about EzEsim, your eSIM plan, installation, and orders.
What is an eSIM?+
An eSIM is a digital SIM built into your phone. It lets you connect to a mobile network without inserting a physical SIM card.
Is my phone compatible with eSIM?+
Many newer iPhones and Android phones support eSIM. Your phone must also be carrier-unlocked. We recommend checking your device before purchasing.
When will I receive my eSIM?+
Your eSIM is delivered digitally after your order is successfully processed. You will receive an email containing your eSIM installation information.
How do I install my eSIM?+
After purchasing, follow the installation instructions included with your EzEsim email. You will normally install the eSIM by scanning the QR code provided.
When should I install my eSIM?+
We recommend installing your eSIM before your trip while you have a reliable Wi-Fi connection. Follow the activation instructions for your specific plan.
Can I use my eSIM for calls and texts?+
EzEsim travel plans are data-only plans. They are designed for internet access and do not provide a traditional phone number for cellular calls or SMS.
Can I keep my regular SIM active?+
On compatible dual-SIM devices, you can generally keep your regular SIM active while using the EzEsim eSIM for mobile data. Check your phone settings and carrier configuration.
What if I have a problem with my eSIM?+
We're here to help. Contact our support team at support@ezesim.us and include your order information and phone model so we can assist you.